How can we help?

Our company

Threshold is operated by Threshold LLC, a Utah limited liability company.

Contact Threshold

Email tad.s@mythreshold.co. Include your account email, the page you were using, and what happened. A screenshot or approximate time can help. Never send a password, sign-in link, full card number, or provider access token.

Support is handled personally during the pilot. There is no guaranteed response time or emergency support service.

Billing and cancellation

Open Account Settings → Manage Billing to update a payment method or cancel. Stripe shows the cancellation date and any plan-change charges or credits before you confirm. Use Refresh billing status if a completed payment has not appeared. Email us if billing is not linked or you need help with a charge.

Privacy, export, and deletion

Account Settings → Your data provides your personal training archive and the account deletion control. Download first if you want to keep a copy. For additional privacy or deletion requests, email the support address above; we may verify account ownership. The privacy notice explains shared data and retention limits.

Coach connections and sign-in

Review a coach connection in Account Settings → Coach Connection. If you cannot sign in, use password recovery or the Google/Strava method you originally used. You can also consult the guide for training workflows.